Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
Industry-recognised certifications to protect what matters most to our clients and their customers.
Over 9,000 team members delivering exceptional customer experiences across five countries.
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
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Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Gain clarity and actionable insights into your business operations with data-driven tools and visualization.
Data alone is seldom sufficient. It must be carefully examined, analyzed and presented in a way that is easily digestible and dynamic. This is where data visualizations, such as interactive dashboards, charts and graphics, come into play. They unveil actionable insights that empower data-driven decisions, ultimately enhancing performance and mitigating risks. We equip you with the essential software tools, including Tableau and Power BI, to unlock the true potential of your existing data.
Our approach to business intelligence combines data discovery to pinpoint key performance indicators that offer your business a distinct competitive advantage. You’ll gain the ability to make smarter decisions, optimize processes and secure a competitive edge in today's ever-evolving digital landscape. Leveraging your existing data enables sustainable change, providing you with a profound understanding of your customers. This newfound knowledge will allow you to develop new services or refine existing ones with confidence, paving the way for continued success.
A leading energy and gas industry retailer required support with credit collection activities and help to optimize their KMS.
Energy retailer saves $5.1 million through credit management and knowledge system optimization
The client One of Australia's largest retailers in the energy and gas industry.
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Types of AI agents: benefits and examples
From simple chatbots to sophisticated self-driving cars, AI agents are evident across various aspects of our lives, making processes more...
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Five member engagement strategies for any business
Transform your members into passionate advocates. Discover actionable ...