Probe CX recognised in the 2023 Everest Group PEAK Matrix®

One of the world’s leading BPO research firms, Everest Group®, has recognised Probe CX as a ‘Major Contender’ for customer experience management (CXM) services.

The Everest Group PEAK Matrix® for Customer Experience Management Service Provider in APAC 2023 provides a comprehensive picture of the CXM service providers market. It covers topics from vision and strategy, service focus and capabilities through to digital and technological solutions, domain investments and buyer feedback. 

In the official report, Everest Group® analysed each provider’s capabilities across their competitive landscape in the CXM service provider market and their key strengths and limitations.

Against 25 other providers, Probe CX emerged as a ‘Major Contender’. 

"Probe CX caters to clients in the ANZ market through its extensive network of agents in 32 delivery centres spread across Australia, New Zealand, the Philippines, India and the US," said Sharang Sharma, Vice President, Everest Group.

"Its digital and consulting offerings include contact centre optimisation, customer journey mapping, CX strategy design, digital transformation and predictive analytics to improve client operational efficiency. This has contributed to it being designated a Major Contender in Everest Group's Customer Experience Management (CXM) APAC – PEAK Matrix® Assessment 2023."

Probe CX Chief Executive Officer, Robert Easton, expressed how the recognition reflects the company's steadfast commitment to improving customer interactions and making them memorable.

“This recognition fuels our determination to continue raising the bar, setting new industry standards and exceeding customer expectations. We take pride in being acknowledged as a pivotal force in shaping remarkable experiences that resonate with our clients and their customers alike."

Click here to download a copy of the full report.