Probe CX is constantly looking for ways to improve how clients do business through human-led technology.
Learn how by using Genesys AI-powered predictive routing Probe CX reduced AHT by 15%.
The quick and easy deployment functionalities of Genesys Cloud CX enabled Probe CX to have more flexibility in its carriers. Eliminating the six to eight-week technology procurement cycle has made it easier to scale IT capacities as required.
- It takes less than 48 hours to deploy new clients
- A 30% increase in agility
- A 13% reduction in average handling times (AHT)
- Response times are 16% faster
- A 5% reduction in call transfers
- Cost savings of around nine to 13 full-time employees in the tested centre.
“Great CX is driven out of great employee experience”
Rohan Khanna, Chief Technology Officer, Probe CX