Managed & Outsourced Services

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What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

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CASE STUDY

Cruise retailer boosts revenue by 71% with outsourced capabilities

63% increase in sales close rates.
Cruise retailer boosts revenue per contact by 71% with outsourced capabilities

Facing staffing challenges due to corporate reorganisation impacting efficiency? Concerned about outsourcing affecting customer interactions and brand perception? Looking to boost travel agent sales and improve sales conversion rates?

Cruise retailer boosts revenue per contact by 71% with outsourced capabilities _SEP2023

Download this case study to learn:

In this case study discover how the implementation of an offshore team and speech analytics program:

  • Increased revenue per contact by 71%
  • Reduced cost to serve by 59%
  • Improved the ‘ask for the sale’ call flow element from 30% to 83%.

 

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