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What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

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CASE STUDY

Transport provider navigates state-wide international event with a 95% target grade of service

Average speed of answer (ASA) of five seconds.
Transport industry shows innovation and maintains a 90%+ CX service grade

Have an event that requires the ramp-up of customer service, risk management and staffing support? On a tight deadline?

Transport industry shows innovation and maintains a 90%+ CX service grade

Download this case study to learn:

In this case study discover how a risk management and labour ramp-up solution resulted in:

  • A 95% target grade of customer service
  • An average speed of answer (ASA) of five seconds
  • Labour cost savings of $150,000.

Download now for these insights and more.

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