Collections agency reduces long-term aged receivables by 83% with debt collection enhancements.

In this case study discover how a debt collection quality compliance model achieved:

• A promise-to-pay rate of 55%, against a target of 30%
• A national quality result of 96%
• An 83% reduction in long-term aged receivables, from 180 days to 30 days
• A customer resolution rate of 97%, against a target of 85%.
  
  

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