Collections agency reduces long-term aged receivables by 83% with debt collection enhancements.

A promise-to-pay rate of 55%.

Experiencing challenges in your contact centre's debt collection efforts? Need to enhance efficiencies while optimising your debt recovery process?

P_AU_inside_Collections agency reduces long-term aged receivables by 83_ with debt collection enhancements_NOV2023

Download this case study to learn:

In this case study discover how a debt collection quality compliance model achieved:

  • A promise-to-pay rate of 55%, against a target of 30%
  • A national quality result of 96%
  • An 83% reduction in long-term aged receivables, from 180 days to 30 days
  • A customer resolution rate of 97%, against a target of 85%.

Download now for these insights and more.