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CASE STUDY

Government contact centre increases CX index by 65% with quality assessment program.

Improve customer satisfaction scores.
P_AU_cover_Government contact centre increases CX index by 65_ with quality assessment program_NOV2023

Are you seeking to enhance customer satisfaction and elevate the customer experience for your contact centre? Do you want to establish a quality program that benefits both your current staff and newly onboarded employees?

P_AU_inside_Government contact centre increases CX index by 65_ with quality assessment program_NOV2023

Download this case study to learn:

In this case study learn how a holistic quality assessment program increased:

  • CSAT scores from 73% to 87%
  • CX index from 44 to 73
  • CX sentiment from 42 to 73
  • Customer requests resolved rate from 55% to 76%.

Download now for these insights and more.

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