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Electricity and gas provider implemented AI-powered IVR systems and a flexible staffing model to meet increased caller surge demands.
Continue readingWant to reduce staff workload and improve in-store customer service by shifting simpler calls to cost-effective channels while still offering unique services? Interested in creating a single customer contact point and building flexible, scalable solutions for present and future needs?
In this case study, learn how Probe CX's thorough analysis of a client's call drivers and implementation of various digital and contact centre services resulted in:
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