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What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

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CASE STUDY

Retailer set to improve customer experience with optimised processes

Redesigning the customer journey through consulting-led engagement.
P_ResourceCover_Retailer Case Study (1)

A national discount retailer reduced cost to serve, met strategic KPIs and increased call deflection to lower cost channels. By improving internal processes, this business significantly improved customer satisfaction.

P_ResourceInside_Retailer Case Study

Download this case study to learn:

In this case study, find out how:

  • Natural language processing led to an 11% shift to lower-cost channels
  • Knowledge management systems led to a 10% uplift in agent productivity
  • Tailored process solutions lead to improved CX.


Download now for these insights and more.

 

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