CASE STUDY

Retailer implements intuitive conversational AI to reduce AHT by up to 30 seconds

10% reduction in order tracking calls.

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Need to ensure your IVR system is prepared for higher contact centre volumes?

ebook-inside-template_AU_ebook_Retailer implements intuitive conversational AI to reduce AHT by up to 30 seconds

Download this case study to learn:

In this case study discover how an easy-to-implement and low-cost IVR solution:

  • Reduced order tracking calls by 10%
  • Decreased average call handling times (AHT) by up to 30 seconds
  • Increased the number of calls deflected to self-service resolutions from 1% to 3% of calls.


Download now for these insights and more.