Customer experience in banking and financial services

The current state of financial services in Australia and the part CX plays in managing financial hardship and the future of collections.

P_ResourceInside _Banking and Finance CX

Download this case study to learn:

In this whitepaper learn about:

  • The influence digital banking has had on consumers within the sector
  • The major drivers for consumers when choosing their banking and financial services provider
  • The challenges collections teams are facing
  • Ways to optimise CX in banking and financial services.

Download now for these insights and more.