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Discover how repetitive manual activities impact the productivity of an organisation and how automation can improve these efficiencies.
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Discover the top CX challenges contact centres face and the solutions available to combat them.
IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.
Chatbots are changing the way companies handle tasks such as customer service but how do you ensure you are developing quality workflows to guide the conversation?
Learn why more companies are turning to outsourcing to help navigate difficult times.
Tough economic times are a great time to consider outsourcing - but which destination would work best for your business?
Interested in outsourcing to the Philippines? Check out Probe CX’s top reasons why in this blog here.
Want to improve CX KPIs within your contact centre? Investing in predictive routing automation could help.
Despite rumours to the contrary, the phone call remains a pivotal part of any contact centre, not to mention the live agents who facilitate them.
High-profile breaches have put the spotlight on the importance of data security, especially when it comes to partnering with outsourcing providers.