Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
Industry-recognised certifications to protect what matters most to our clients and their customers.
Over 19,000 team members delivering exceptional customer experiences across five countries.
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
The top nine reasons to get more closely acquainted with Probe CX.
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Discover the latest insights, information and trends in blogs created by customer experience experts.
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
Probe CX framework transformed an existing outsourced team into a high-performing sales powerhouse.
That said, the past decade has seen a growing push for a simpler way of programming and a business environment less reliant on sometimes scarce and often expensive IT specialists when it comes to software development. The trend began with forward-thinking developers who started to build tools that would allow the masses to develop, collaborate and deploy applications not only faster but without as much reliance on traditional hand-coding.
At the risk of putting themselves out of work, they wanted to pave the way for ‘Citizen Developers’ with no prior coding experience to create their own business processes and applications without relying on support from IT. By 2014, they had done such a good job that global market research Forrester had christened the tools that were allowing this to happen – ‘low-code’ platforms.
Low-code automation platforms allows people with basic coding knowledge to build applications, workflows and processes in less than a few minutes. Rather than relying on IT specialists and complex code to automate business processes, it uses a more visual approach by providing pre-designed templates and user-friendly drag-and-drop interface. By negating the need to write extensive lines of code, organisations can automate and digitise their business operations with more ease and less expense.
The appetite for such technology is evident in research and consulting firm Gartner’s prediction that low-code application building will account for more than 65% of all app development functions by 2024, with about 66% of big companies set to use a minimum of four low-code development tools.
To appreciate why your business should consider low-code automation platforms, consider the benefits the technology is bringing to those who have already joined the revolution.
At a time when it has never been more important for businesses to think outside the square and secure any competitive advantage, low-code automation platforms are a simple and cost-effective option. There is a reason many of the world’s top companies are rethinking the way they approach IT, with the ability to build multiple apps in less time than traditional coding would allow also proving a winner for organisations on the rise. While some tech innovations come and go, there is no doubt low-code automation is here to stay.
Low-code automation is just one way companies are tackling the dilemma of growing critical areas of their business in a financially responsible manner. Learn how one automotive brand used automation to simplify their processes and improve their customer experience.
Artificial Intelligence
Do you know what PDDs and SDDs are in RPA? Here’s the difference between the two, as well as how they develop an automated process.
Technology
From hyperautomation to low-code platforms and increased focus on security, learn about the latest developments shaping the world of automation.
Technology
Discover why executives need to remember the bigger picture in their rush to embrace generative AI technology.
© Copyright 2024 Probe CX | All Rights Reserved
Privacy Policy | Responsible AI Policy | Financial Hardship Policy | Whistleblower Policy | Complaints Procedure | Supplier Code of Conduct | Make a Payment | Client Login