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Continue readingOnce the stuff of fantasy, RPA sees software robots complete repetitive and time-consuming aspects of digital work and, in turn, allow employees to focus on more productive, higher value and creative tasks. From reading screens and extracting data to filling in forms, RPA robots mimic human interactions for certain tasks and, in cases when they need specific expertise, are even able to ask for human input or assistance. Highly valued by sectors such as financial services, health care, retail and human resources, RPA is a valuable way to ensure a more cost-effective and efficient business.
While RPA can create growth opportunities and reduce operational costs, it is essential to remember that one size does not fit all. Successful automation takes time, extensive research and strategic assessment, not to mention an awareness that applying RPA to the wrong processes can create new headaches. When preparing for your own RPA journey, consider the following.
There are endless examples of how RPA is helping businesses reduce the amount of time their staff are spending on repetitive, time-consuming tasks. Learn how one such organisation turned to automation to deal with a surge and backlog of customer service emails during COVID-19 lockdowns.
Technology
The finance and accounting sector is burdened by repetitive and time-consuming tasks, which is why robotic process automation is ideal...
Technology
From hyperautomation to low-code platforms and increased focus on security, learn about the latest developments shaping the world of automation.
Shared Services
Top overflow solutions to help improve your overall customer experience in times of peak demand.
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