Once the stuff of fantasy, RPA sees software robots complete repetitive and time-consuming aspects of digital work and, in turn, allow employees to focus on more productive, higher value and creative tasks. From reading screens and extracting data to filling in forms, RPA robots mimic human interactions for certain tasks and, in cases when they need specific expertise, are even able to ask for human input or assistance. Highly valued by sectors such as financial services, health care, retail and human resources, RPA is a valuable way to ensure a more cost-effective and efficient business.
While RPA can create growth opportunities and reduce operational costs, it is essential to remember that one size does not fit all. Successful automation takes time, extensive research and strategic assessment, not to mention an awareness that applying RPA to the wrong processes can create new headaches. When preparing for your own RPA journey, consider the following.
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