Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
Industry-recognised certifications to protect what matters most to our clients and their customers.
Over 19,000 team members delivering exceptional customer experiences across five countries.
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
The top nine reasons to get more closely acquainted with Probe CX.
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Discover the latest insights, information and trends in blogs created by customer experience experts.
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.
“The World Bank sharply lowered its growth forecast for the global economy this year as persistently high inflation has elevated the risk for a worldwide recession,” the Journal reported, highlighting the uncertainty being “injected” by ongoing issues in China and Ukraine. 1
“The bank expects global growth to slow to 1.7% in 2023, down from an estimate of 3% growth in June. That would mark the third-weakest pace of global growth in nearly three decades, overshadowed only by the 2009 and 2020 downturns.” 1
Business uncertainty has become a way of life during the past few years, with a global pandemic, soaring inflation, supply chain issues, rising interest rates and ongoing talent shortages combining to heap pressure on executives and the teams they lead.
These uncertain times are showing no signs of abating any time soon, as evidenced in a Key Issues 2023 webinar hosted by global research firm Everest Group where leading experts highlighted large companies “are all acting in some sort of fear of recession by taking a conservative stance towards their human capital to the extent of layoffs”2.
While economic uncertainty is a reality for businesses in 2023, it is also the case that such concerns can be eased and even overcome. All it takes is education, planning and a willingness to get in front of a crisis rather than waiting for it to arrive.
Executives may not be able to control the economy but they can control their businesses, be it by readjusting their budgets, embracing a new resourcing model or stepping up CX efforts when others are cutting back. Ultimately, the most successful and enduring organisations are those that consider recession-proofing an everyday exercise, one that begins long before a recession is even predicted, and are prepared to evolve when circumstances necessitate.
With contact centres an integral part of the CX offering, executives are on a mission to adopt advanced tools and solutions to offer superior customer experiences. Discover four CX technology trends set to sweep the contact centre environment in 2023.
1 World Bank Cuts 2023 Global Growth Projection as Inflation Persists - WSJ
2 Everest Group Reports - View (everestgrp.com)
3 hbr_achievers_report_sep13.pdf
4 In Times of Economic Uncertainty, Invest in CX Technologies | No Jitter
5 Creating Effective Customer Experience Strategies | Deloitte US
Contact Centre
Discover four key strategies to bolster customer experience at a time when many business leaders are fearing the economic future.
Contact Centre
Business uncertainty has become the norm in recent years but there are steps organisations can take to improve their chances of success.
Contact Centre
Learn why more companies are turning to outsourcing to help navigate difficult times.
© Copyright 2024 Probe CX | All Rights Reserved
Privacy Policy | Responsible AI Policy | Financial Hardship Policy | Whistleblower Policy | Complaints Procedure | Supplier Code of Conduct | Make a Payment | Client Login