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What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

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Videos and On Demand Webinars

 

Watch our videos and on demand webinars. Learn how to use innovative solutions to improve customer experience and continue to evolve.

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6 March 2023

Our Promise

Watch this video and learn how Probe CX became Australia's fastest-growing, largest and most respected customer experience provider.

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Probe CX reduce AHT by 15% using Genesys predictive routing

16 September 2022

Probe CX reduce AHT by 15% using Genesys predictive routing

Watch this webinar and learn how by using Genesys AI-powered predictive routing we reduced our AHT by 15% and more.

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How AI-powered technology can help transform your contact centre

7 July 2022

How AI-powered technology can help transform your contact centre

Watch this webinar and learn how AI-powered technology enables contact centres to create automated conversations that deliver reliable outcome.

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Critical CX tech levers to meet rapid shifts in consumer expectations

7 July 2022

Critical CX tech levers to meet rapid shifts in consumer expectations

Watch this webinar and learn how retailers are using innovative tech to help them adjust, listen and respond to rapidly changing customer expectations.

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Insights

Your one-stop shop for News, resourceS, 

and Blogs.

Tips for humanising CX while prioritising automation
Blog

Tips for humanising CX while prioritising automation

Discover how automation can change customer experience for the better.
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Part 3 Generative AI special report: the future of work
Blog
Part 3 Generative AI special report: the future of work
Discover how the technology everyone is talking about will impact the future workplace.
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Home care management provider implements automation for 360-degree care
Case Study
Home care management provider implements automation for 360-degree care
Are your home care platforms and systems outdated and non-scalable? Unable to customise healthcare needs?
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