Videos and On Demand Webinars

 

Watch our videos and on demand webinars. Learn how to use innovative solutions to improve customer experience and continue to evolve.

6 March 2023

Our Promise

Watch this video and learn how Probe CX became Australia's fastest-growing, largest and most respected customer experience provider.

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Probe CX reduce AHT by 15% using Genesys predictive routing

16 September 2022

Probe CX reduce AHT by 15% using Genesys predictive routing

Watch this webinar and learn how by using Genesys AI-powered predictive routing we reduced our AHT by 15% and more.

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How AI-powered technology can help transform your contact centre

7 July 2022

How AI-powered technology can help transform your contact centre

Watch this webinar and learn how AI-powered technology enables contact centres to create automated conversations that deliver reliable outcome.

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Critical CX tech levers to meet rapid shifts in consumer expectations

7 July 2022

Critical CX tech levers to meet rapid shifts in consumer expectations

Watch this webinar and learn how retailers are using innovative tech to help them adjust, listen and respond to rapidly changing customer expectations.

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Insights
How to design outstanding customer experience - from a CX expert
Blog

How to design outstanding customer experience - from a CX expert

Learn how a major retailer teamed with Probe CX to transform their contact centre experience.
Blog
The future of AI driven conversations
How will conversational AI will reshape service delivery from every angle?
Case Study
Increase contact centre capacity by 463% with AI | Probe CX
Electricity and gas provider implemented AI-powered IVR systems and a flexible staffing model to meet increased caller surge demands.
Let’s work together to achieve better CX