Videos and On Demand Webinars

 

Watch our videos and on demand webinars. Learn how to use innovative solutions to improve customer experience and continue to evolve.

6 March 2023

Our Promise

Watch this video and learn how Probe CX became Australia's fastest-growing, largest and most respected customer experience provider.

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Probe CX reduce AHT by 15% using Genesys predictive routing

16 September 2022

Probe CX reduce AHT by 15% using Genesys predictive routing

Watch this webinar and learn how by using Genesys AI-powered predictive routing we reduced our AHT by 15% and more.

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How AI-powered technology can help transform your contact centre

7 July 2022

How AI-powered technology can help transform your contact centre

Watch this webinar and learn how AI-powered technology enables contact centres to create automated conversations that deliver reliable outcome.

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Critical CX tech levers to meet rapid shifts in consumer expectations

7 July 2022

Critical CX tech levers to meet rapid shifts in consumer expectations

Watch this webinar and learn how retailers are using innovative tech to help them adjust, listen and respond to rapidly changing customer expectations.

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Insights
A survival guide for digital transformation
Blog

A survival guide for digital transformation

Discover the key questions to answer before tackling the daunting task of digital transformation.
Blog
What contact centres in 2028 could look like with Generative AI
Discover a world where technology is helping change the customer experience conversation for contact centre managers, agents and callers.
Case Study
Global insurance group triages 90% of customer queries with generative AI
Is your customer service team struggling to answer an overwhelming amount of customer email queries? Across multiple shared mailboxes? It's time to automate.
Let’s work together to achieve better CX