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What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

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CASE STUDY

Financial institution upgrades IVR system to better understand caller intent.

Gain insight into call flow enhancement.
P_ResourceCover_Financial institution upgrades IVR system to better understand caller intent

Are legacy interactive voice response (IVR) systems affecting your customer experience?

Reduced IVR configuration from 12 weeks to real-time

Download this case study to learn:

In this case study discover how an easy-to-implement and low-cost IVR solution:

  • Could insert informative IVR messaging banners during call queues
  • Provided valuable insights into customer language and interactions
  • Reduced IVR configuration from 12 weeks to real-time.

Download now for these insights and more.

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