Delivery provider sustains costs while managing high volume enquiries

Redefine the customer enquiry process.

An on-demand delivery company was experiencing sudden growth and required affordable solutions to ensure balanced costs.

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In this case study learn:

In this case study learn how the implementation of a virtual agent:

  • Answered over 100,000 questions and deflected 63.4% of chats in its first week of launching
  • Addresssed customer queries in nine languages, in nine different countries
  • Achieved a 95% response accuracy rate.

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