Award-Winning CX Management Organisation

The home of digitally-enabled CX

Design

We design scalable, end-to-end CX solutions, understanding the challenges of our clients, their employees and their customers.

Build

With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation CX.

Deliver

We deliver blueprints that combine digital and human capabilities to help organisations achieve their CX transformation goals.

Optimise and Transform

Our focus on continuous improvement and adaptability helps clients stay competitive and set new standards for service excellence.

Discover how we can help

Our goal

A Probe CX vision

We aim to become the digitally enabled customer experience brand of choice. From workforce management and people and culture to intelligent automation and outsourced services, our focus is on creating environments for CX to thrive.

Why Probe CX

9,000+ team members

Who are here to help

40+ years experience

Helping our clients achieve success

4 strategic locations

Australia, New Zealand, the Philippines and India

Recognised for excellence

From leading research firms and institutions

One goal

To deliver digitally-enabled CX

Our approach

We do things differently at Probe CX

Driven by data and led by people, we are rooted in a culture of diversity, accountability and respect. We manage risks to unlock value while maintaining a focus on responsible AI use and socially responsible practices. By putting ourselves in our client’s shoes, we ensure that our solutions are as human as they are digital.