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TECHNOLOGY & TRANSFORMATION SERVICES

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CASE STUDY

Public transport agency grows social engagement by 40%

Call routing optimisation reduces response times by 50%
Public transport agency grows social engagement by 40% and reduces response times by 50%

Finding it hard to answer customer enquiries across social media channels in a timely and effective manner? Have limited visibility into your call queues and the types of calls you are receiving? So did this leading public transit agency.

Public transport agency grows social engagement by 40% and reduces response times by 50%

Download this case study to learn:

In this case study, discover how an outsourced social media team and call routing optimisation helped this agency to:

  • Increase social engagement by 40%
  • Improve customer response times by 50%
  • Direct 93% of calls through the correct queues.

Download now for these insights and more.

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