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Over 19,000 team members delivering exceptional customer experiences across five countries.
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
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Probe CX framework transformed an existing outsourced team into a high-performing sales powerhouse.
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Experiencing a rise in customer complaints and churn? Are customer support channels unable to satisfy customer demands?
In this case study discover how a customer remediation model:
Download now for these insights and more.
BBQs Galore is a leading Australian retailer of outdoor furniture, BBQs and related accessories.
Struggling to keep up with market changes, BBQs Galore wanted to completely redesign their operational processes through more cost-efficient, digital workforce solutions.
Probe CX was engaged to complete a full assessment of digitisation opportunities across several departments. At the end of this assessment, the following recommendations were made across four key operational areas:
Once the recommendations were rolled out for BBQs Galore, the following results were achieved:
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