Probe CX is a tech-powered, global customer experience organization that amplifies human capabilities with technological excellence.
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
Industry-recognized certifications to protect what matters most to our clients and their customers.
Over 19,000 team members delivering exceptional customer experiences across four countries.
We help our clients become modern digital organizations by combining the latest technology with people, process and data.
The top nine reasons to get more closely acquainted with Probe CX.
Meet the team with unmatched experience committed to helping organizations create environments for digitally-enabled CX to thrive.
Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.
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Experiencing a rise in customer complaints and churn? Are customer support channels unable to satisfy customer demands?
In this case study discover how a customer remediation model:
Download now for these insights and more.
BBQs Galore is a leading Australian retailer of outdoor furniture, BBQs and related accessories.
Struggling to keep up with market changes, BBQs Galore wanted to completely redesign their operational processes through more cost-efficient, digital workforce solutions.
Probe CX was engaged to complete a full assessment of digitization opportunities across several departments. At the end of this assessment, the following recommendations were made across four key operational areas:
Once the recommendations were rolled out for BBQs Galore, the following results were achieved:
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