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What's new Increase contact center capacity by 463% with AI Increase contact center capacity by 463% with AI

Electricity and gas provider implemented AI-powered IVR systems and a flexible staffing model to meet increased caller surge demands.

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CASE STUDY

BBQs Galore redesigned operations resulted in 40,000 hours of time saved

Inbound contact volumes reduced by 34%.
BBQs Galore redesigned operations resulted in 40,000 hours of time saved

Struggling to adapt to market changes and facing challenges in managing inbound customer queries? Looking for new customer experience strategies to streamline operations, reduce costs and improve overall process efficiency across various functions?

BBQs Galore redesigned operations resulted in 40,000 hours of time saved

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In this case study discover how BBQs Galore completely redesigned its operational processes to achieve:

  • Labor cost savings growth of 7.8% CAGR over three years
  • A reduction in inbound contact volumes by 34%
  • 43,600 labor hours saved annually.


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