2023 Everest Group PEAK Matrix® for APAC CXM Provider

Probe CX recognised as a major contender for CXM services

One of the world’s leading BPO research firms, Everest Group®, has recognised Probe CX as a ‘Major Contender’ for customer experience management (CXM) services.

Everest Peak Graph

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The Everest Group PEAK Matrix® for Customer Experience Management Service Provider in APAC 2023 provides a comprehensive picture of the CXM service providers market. It covers topics from vision and strategy, service focus and capabilities through to digital and technological solutions, domain investments and buyer feedback.

Against 25 other providers, Probe CX emerged as a ‘Major Contender’.

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