Managed & Outsourced Services

TECHNOLOGY & TRANSFORMATION SERVICES

What's new Increase contact centre capacity by 463% with AI Increase contact centre capacity by 463% with AI

Electricity and gas provider implemented AI-powered IVR systems and a flexible staffing model to meet increased caller surge demands.

Continue reading
Report

2022 Everest Group PEAK Matrix® for APAC CXM Provider

Probe CX awarded leader position as a customer experience management service (CXM) provider.
P_ResourceLisiting_Everest Group

The Everest Group PEAK Matrix® for Customer Experience Management Service Provider in APAC 2022 provides a comprehensive picture of the CXM service providers market. It covers topics from vision and strategy, service focus and capabilities through to digital and technological solutions, domain investments and buyer feedback.

High-Res PEAK 2022 - Customer Experience Management (CXM) in APAC - Probe CX

Download this case study to learn:

Everest Group analysed each CXM service provider’s capabilities across their competitive landscape in the CXM service provider market and their key strengths and limitations.

In this report learn how Probe CX was positioned as a leader and star performer for customer experience management within Everest Group’s PEAK Matrix® in APAC 2022.

Download this report for insights and more.

Connect with us

© Copyright 2024 Probe CX | All Rights Reserved
Privacy Policy | Responsible AI Policy | Financial Hardship Policy | Whistleblower Policy | Complaints Procedure | Supplier Code of Conduct | Make a Payment | Client Login