We promise to do it better
BETTER than our competitors. BETTER than our clients demand. BETTER than our clients’ customers might reasonably expect. And BETTER than yesterday.
Probe CX is unique
We handle ALL customer interactions from start to finish using our own resources and expertise.
Probe CX is all about CX
Great customer experiences - it’s not what we do but it’s what we produce.
Probe CX is built differently
We think differently. We behave differently. We look different. We sound different. Being different delivers. We’re different because we know savvy businesses are always seeking alternatives to outdated traditional services.DISCOVER OUR SERVICES
Probe CX has proven and comprehensive capabilities
With multiple industry-recognised awards and counting, we have a resume to match any of our competition.
Probe CX is trusted by organisations big or small
We’ve worked with many organisations around the world to identify their challenges and offer customisable services that help them reach their goals.SEE THE INDUSTRIES WE WORK WITH
Leading courier and freight provider reduces costs and AHT by 56 seconds using voice-to-chat volume deflection
Energy retailer achieved bad debt reductions of $3.2 million through credit collection optimisation
Outdoor retailer saved 40,000 labour hours through redesigned operations
Asia Pacific’s leading health and wellness group improved caller efficiencies by 75% with IVR implementation
Government sector meets 24/7 CX needs through virtual agent deployment
Domestic airline service increased voice channel NPS results from -13 to +16.15 by overhauling CX programs.
Probe CX is NEXT-generation driven
We’re nimble. In response. In thinking. In doing. In reporting.
We engage closely. We don’t reposition our culture to align, we integrate our culture with that of our client. We entwine.
This is the word that defines our uniqueness. For our clients x-tra is what converts a one-sided commercial arrangement into a two-sided business partnership.
We tell it like it is. We’ll have nowhere, and nothing, to hide.