Critical CX tech levers to meet rapid shifts in consumer expectations
Learn how AI language advanced speech recognition enables contact centre managers to create natural, automated conversations.
There is no doubt that persistent covid lockdowns are causing immediate changes to consumer buyer behaviour. The question becomes, is this behaviour here to stay? And how can retailers keep up with this constantly moving needle?
Meeting behavioural shifts with winning tech adoption will be key to your brand’s agility, now and into the future.
In this webinar, learn how major retailers are using innovative tech to help them adjust in real-time, listen and respond to rapidly changing customer expectations.
You will also learn:
- What emerging essential tech levers are at your disposal, and crucial to delivering your CX goals.
- How the best in retail have navigated the ups and downs of demand.
- Three case studies with real live examples of tech implemented and the results.