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CASE STUDY
An intuitive system able to identify informal user requests.
P_cover_Healthcare provider uses generative AI to save 30 minutes per day per user on information gathering_OCT2023

Are you experiencing delays in employee onboarding and negative feedback due to inefficient retrieval of internal policies and procedures?

Healthcare provider uses generative AI to save 30 minutes per day per user on information gathering

Download this case study to learn:

In this case study discover how one client, through the adoption of generative artificial intelligence (AI), was able to:

  • Save each user 30 minutes per day when searching for internal information
  • Provide users with the ability to ask internal systems questions informally and access crucial information swiftly and accurately.

Download now for these insights and more.

Healthcare provider uses generative ai to save 30 minutes per day, per user on information gathering

30 minutes

30 minutes per day, per user saved on information gathering

intuitive system

Intuitive system able to identify informal user requests

THE CLIENT

A national hospital operator and healthcare provider.

THE CHALLENGE

The client’s staff invested a considerable amount of time searching their database for internal policies and procedures, leading to delays in new employee onboarding and generating negative employee experience feedback. They were seeking a solution to expedite and streamline the process of retrieving relevant information and data for their employees.

THE SOLUTION

innovior

Innovior, a Probe CX company, created a generative artificial intelligence (AI) system utilising Azure Open AI and Azure Cognitive Search. This system enabled the secure upload of enterprise data, including work policies, ensuring that all responses were derived solely from company-specific information.

An intuitive chat interface was developed, allowing employees to ask questions without requiring knowledge of data storage locations. The AI comprehended context and provided concise answers, supplemented by links to relevant documents when necessary.

Solution graphic

THE RESULT

Through the adoption of Innovior's generative AI solution:

each userEach user saved 30 minutes per day when searching for internal information
Access crucial informationUsers could ask questions informally and access crucial information swiftly and accurately.

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