Hardship
We help navigate customers dealing with hardship into meaningful recovery outcomes.
Our individualised programs and highly trained staff provide specialist care and support to the community’s vulnerable when they are facing specific hardships.
CX Success Story
Our hardship services have led to notable client achievements including a credit saving of $1.9 million through effective debt hardship mitigation controls.
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Featured Case Study
Energy retailer achieved bad debt reductions of $3.2 million through credit collection optimisation.
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A leading energy and gas industry retailer maintained a positive debtor-creditor relationship through the implementation of debtor hardship mitigation controls and compliance standards.
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