Supermarket giant's $1.3 million win with voice-to-chat deflection

Remove overflow concerns.

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Not enough contact centre personnel available to address online customer queries? Want to remove reliance on live agent support channels?

P_Supermarket giants $1 million win with voice-to-chat deflection_inside

Download this case study to learn:

In this case study discover how the implementation of Oration:

  • Saved $1.3 million in costs across employment, infrastructure and operations
  • Removed overflow concerns with voice-to-web chat deflection success
  • Achieved labour cost savings of up to 43 full-time employees per month.

Download now for these insights and more.