Managed & Outsourced Services

TECHNOLOGY & TRANSFORMATION SERVICES

What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

Continue reading
CASE STUDY

Supermarket giant's $1.3 million win with voice-to-chat deflection

Remove overflow concerns.

Atomic Form

Quas sonet maiestatis ex vel, et his blandit interesset, at usu labore vivendo dignissim. Ius iisque platonem id, possit tritani corpora at duo.

P_Supermarket giants $1 million win with voice-to-chat deflection_cover

Not enough contact centre personnel available to address online customer queries? Want to remove reliance on live agent support channels?

P_Supermarket giants $1 million win with voice-to-chat deflection_inside

Download this case study to learn:

In this case study discover how the implementation of Oration:

  • Saved $1.3 million in costs across employment, infrastructure and operations
  • Removed overflow concerns with voice-to-web chat deflection success
  • Achieved labour cost savings of up to 43 full-time employees per month.


Download now for these insights and more.

Connect with us

© Copyright 2024 Probe CX | All Rights Reserved
Privacy Policy | Financial Hardship Policy | Whistleblower Policy | Complaints Procedure | Supplier Code of Conduct | Make a Payment | Client Login