CASE STUDY

Retail giant reduces contact centre service efforts by 41% with a virtual agent

28% shift from conventional voice channels to digital channels.

Experiencing substantial growth but low profitability margins? Need a contact centre solution to help your agents deliver better customer experiences?

P_AU_inside_Retail giant reduces contact centre service efforts by 41% with a virtual agent_SEP2023

Download this case study to learn:

In this case study discover how the implementation of a virtual agent:

  • Reduced the effort needed for contact centre agents to handle customer interactions by 41%
  • Led to a 28% shift from conventional voice channels to digital channels
  • Resulted in a 96% virtual agent response accuracy rate when handling customer queries.

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