Why Probe CX
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Why Probe CX
- About Us
  Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
- Awards and accreditations
  As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
- Compliance
  Industry-recognised certifications to protect what matters most to our clients and their customers.
- Locations
  Over 9,000 team members delivering exceptional customer experiences across four countries.
- Vision and Culture
  We help our clients become modern digital organisations by combining the latest technology with people, process and data.
- Reasons to choose Probe CX
  The top nine reasons to get more closely acquainted with Probe CX.
- Executive Team
  Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Services
Managed & Outsourced Services
Technology & Transformation Services
Industry
Insights

Blog

Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.

News

Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.

Resources

Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.

What's new
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Careers
Contact us

About Us

Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
Awards and Accreditations

As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
Compliance

Industry-recognised certifications to protect what matters most to our clients and their customers.
Locations

Over 9,000 team members delivering exceptional customer experiences across five countries.
Vision and Culture

We help our clients become modern digital organisations by combining the latest technology with people, process and data.
Executive Team

Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.

Contact Centre Operations
Customer Service
Revenue Generation
Loyalty & Retention
Recovery & Hardship
Contact Centre as a Service
Technical Helpdesk & Support

Digital Operations
Social Media Management
Messaging
Curation Services
SEO & SEM

CX & Operations Strategy
CX Strategy & Design
Customer Intent
Customer Journey Improvement
Lean Process Improvement

CRM & Automation
CRM & Salesforce
Intelligent Automation incl RPA
Chatbots
Intelligent Document Processing

Data & AI
AI & Machine Learning
Generative AI
Advanced Analytics & Decisioning
Business Intelligence & Data Visualisation
NLP & Biometrics
Real Time Speech Analytics

Technology Services
Genesys Cloud
Service Management
Knowledge Management
Workforce Planning & Optimisation

Banking & Finance
Fast Growing Tech
Government
Healthcare
Insurance
Retail & eCommerce
Superannuation
Telecommunications
Transportation & Logistics
Travel
Utilities

Blog

Discover the latest insights, information and trends in blogs created by customer experience experts.
News

Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
Resources

Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..

What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

Exceptional customer experience.
Every time.

Powered by our people, we leverage data and harness technology to deliver value through exceptional customer experiences.

Why Probe CX

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The Probe CX difference

With over 40 years of experience, Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.

Our vision and culture

Meet our people

Our locations

Solutions to delight your customers

From outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses across all industries.