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CASE STUDY

Low-cost airline increases NPS results by up to +29 across voice and chat channels

Airline promoters rose to 51%
P_AU_cover_Low-cost airline increases NPS results by up to +29 across voice and chat channels_SEP2023

Is intense industry competition harming your net promoter scores (NPS)? Are your voice and chat channel customer experience (CX) metrics on a steady decline?

P_AU_inside_Low-cost airline increases NPS results by up to +29 across voice and chat channels_SEP2023

Download this case study to learn:

In this case study discover how a clear and comprehensive CX program increased:

  • Voice channel NPS scores from -13 to +16
  • Chat channel NPS scores from +15 to +21
  • Number of promoters from 36% to 51%.


Download now for these insights and more.

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