What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

Probe CX can curate and maintain your database, audit your existing knowledge management system and make data more accurate and easier to find.

Probe CX Consulting and transformation will work with you to ensure that you are armed with the knowledge and knowhow to recognise if changes need to be made and how and when to make them. From strategy, to operations, to technology to the customer journey, we can help you make the right moves.

CX and operations strategy
Enhance your customer experience transformation journey with customer-centric expertise.
Lean process improvement
Remove waste and simplify business processes while building a roadmap towards your target operating model, with optimised resources enabled by cutting-edge technology.
Customer journey improvement
Peer inside the minds of your customers to better understand what they want and need.
Customer intent
Enable better conversations. Deflect calls. Identify callers and determine customer intent.
Knowledge management, curation and optimisation
It's not what you know, it's who you get to manage it.
Workforce planning and optimisation
Maximise the agility and flexibility of your workforce.
Genesys cloud
Say goodbye to outdated, siloed telephony systems that can't keep up with customer demands across multiple channels.
CRM and salesforce
Discover what your customers truly want with CRM and Salesforce implementation.

Let's work together to create digitally-enabled CX

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