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Energy retailer saves $5.1 million through credit management and knowledge system optimization

A leading energy and gas industry retailer required support with credit collection activities and help to optimize their KMS.

Case Study

Energy retailer saves $5.1 million through credit management and knowledge system optimization

A leading energy and gas industry retailer required support with credit collection activities and help to optimize their KMS.

Case Study

Leading courier and freight provider reduces AHT by 56 second while also lowering costs

A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.

Case Study

Hybrid collections approach achieves up to 90% customer conversion rates for 'buy now pay later' firm

Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.

Case Study

Supermarket reduces contact center service efforts by 41% with call-to-chat deflection

Are you looking to manage high-volume customer inquiries while improving agent productivity and reducing costs?

Case Study

Global delivery provider's tech upgrade for enhanced data accuracy

Is your existing tech infrastructure disjointed and having a negative effect on customer experience metrics?

Case Study

International airline increases ancillary revenue by 97% with sales optimization program

Experiencing substantial growth but low profitability margins?

Case Study

Government contact center increases CX index by 65% with quality assessment program

Want to enhance customer satisfaction and elevate the customer experience in your contact center?

Case Study

Collections agency reduces long-term aged receivables by 83% with debt collection enhancements

Experiencing challenges in your contact center's debt collection efforts? Need to enhance efficiencies while optimizing your debt recovery process?

Case Study

Health insurance provider facilitates a champion-challenger model for message deflection

A private Australian health insurer wanted a channel shift strategy that improved messaging performance across their contact center.

Case Study

Leading airline increases NPS results by up to +29 across voice and chat channels

Is intense industry competition harming your customer experience metrics?

Case Study

Leading retailer reduces AHT by 43% and increases online self service rates to 92%

Want to reduce staff workload and improve customer service by shifting simpler calls to cost-effective channels while still offering unique services?

Case Study

National telehealth provider saves $10 million in labor costs and reduces AHT by 35%

A 24/7 telehealth services provider reduces AHT by 35% across four major service queues while saving $10 million in labor costs.

Case Study

‘Buy now pay later’ provider achieves 70% first contact resolution

A financial technology organization implemented a digital-first service model to achieve 75% CSAT scores.

Case Study

Transport provider navigates state-wide international event with a 95% target grade of service

Have an event that requires the ramp-up of customer service, risk management and staffing support?

Case Study

IVR implementation improved caller efficiencies by 75%

A leading health and wellness group wanted to understand the driver behind the high volume of calls they received to improve their customer experiences.

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