How do collections work?

Collections are unpaid debts, either managed internally, or sold to a collections agency who then recoup the debt on behalf of the company. They will contact the debtor and work with them to resolve the debt.

Why hire a collections agency?

If your company has outstanding debts to several customers or clients it may be difficult for you to obtain these without significant time and effort. By hiring a collections agency you can outsource this task, and have your debts recovered in a professional and timely manner.

What happens when you're sent collections?

When you're sent collections you are given a variety of ways to pay your debt. Collections come with instructions to pay so you can manage your debt. There should also be a phone number or another way for you to contact the agency if you have questions or need support.

What happens if you ignore a collections agency?

If you ignore a collections agency's attempts to contact you there is risk that they will escalate the debt through the legal system. There are several ways you can check if the collections agency is legitimate or not. The collections note should for instance have an identifier, such as a reference number, which is unique to you.

Contact Center Teams

The Who

Here at Probe CX, we provide a range of role options depending on your specific contact center needs. Examples of our most commonly outsourced roles are:

Inbound and outbound support
Overflow management
Sales
Technical support
Credit and collections
Quality assurance
Chat support
Social media management
Customer service

If you can’t find what you’re looking for, just let us know and we'll work with you to find support in other areas - our outsourcing solutions are customization to our client's needs.

The Where

At Probe CX, we offer both onshore and offshore solutions for our contact center teams.

Our onshore solutions are for businesses that prefer to keep their teams closer to home. Our onshore teams are based in our Texas location and are an effective extension of your business. Our candidates are carefully selected based on their industry and role-specific expertise, ensuring effective collaboration and greater control over your operations.

Our offshore teams, based in the Philippines, offers access to highly skilled and qualified staff that can provide cost-effective support to your business without compromising quality.

Whether you choose onshore or offshore solutions, Probe CX has the experience and expertise to provide you with a custom contact center team that meets your specific needs.

The Why

With over 40 years of expertise and a team of more than 18,000 people, we are committed to delivering exceptional outsourced contact center solutions, including dedicated teams and cost-effective services, to meet the needs of businesses across various industries.

We are passionate about helping businesses achieve their goals, improve their bottom line and deliver excellent customer experiences. If you're looking for a partner that will take the time to understand the needs of your organization and delivers results, look no further than Probe CX.

Contact center teams

The What

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The Who

The Where

The Why

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