How do collections work?

Collections are unpaid debts, either managed internally, or sold to a collections agency who then recoup the debt on behalf of the company. They will contact the debtor and work with them to resolve the debt.

Why hire a collections agency?

If your company has outstanding debts to several customers or clients it may be difficult for you to obtain these without significant time and effort. By hiring a collections agency you can outsource this task, and have your debts recovered in a professional and timely manner.

What happens when you're sent collections?

When you're sent collections you are given a variety of ways to pay your debt. Collections come with instructions to pay so you can manage your debt. There should also be a phone number or another way for you to contact the agency if you have questions or need support.

What happens if you ignore a collections agency?

If you ignore a collections agency's attempts to contact you there is risk that they will escalate the debt through the legal system. There are several ways you can check if the collections agency is legitimate or not. The collections note should for instance have an identifier, such as a reference number, which is unique to you.

Back Office Teams

The What

At Probe CX, we understand that running a successful business requires a reliable back office support team. That's why we offer high-quality, customized outsourced support services that are tailored to meet the specific needs of your organization. Probe CX's team of skilled, outsourced professionals are equipped to handle a wide range of back-office support tasks, enabling businesses to operate more efficiently.

Our onshore and offshore solutions provide cost-effective options. Our skilled team members are experts in back-office support and are dedicated to delivering outstanding results for our clients.

The Who

Here at Probe CX, we provide a range of role options depending on your specific back office needs. Examples of our most commonly outsourced roles are:

Accounting and finance
Data entry and management
Project management
Human resources
IT support
Supply chain management
Administrative support
Marketing and sales
Legal support

If you can’t find what you’re looking for, reach out and let us know and we'll work with you to find support in other areas - our outsourcing solutions are customizable to our client's needs.

The Where

At Probe CX, we deliver tailored onshore and offshore solutions for your back office needs.

Our onshore back office solutions based in Texas, provide an efficient extension to your team. Our candidates are carefully selected based on their industry and role-specific expertise, ensuring effective collaboration and greater control over your operations.

Our offshore team, based in the Philippines, offers access to highly skilled and qualified staff that can provide cost-effective support to your business without compromising quality.

From cost-effective offshore options to reliable onshore solutions, Probe CX provides custom-built teams to meet your specific back office needs.

Back office teams

The What

Interested in recruiting outsourced back office staff?

The Who

The Where

The Why

Interested in recruiting
outsourced back office staff?