05 Feb 2024
Discover a world where technology is helping change the customer experience conversation for contact center managers, agents and callers.
07 Jan 2024
Discover the statistics that reinforce the importance of digital transformation.
12 Dec 2023
RPA can create growth opportunities and reduce operational costs but it is not a 'one size fits all' concept. Learn more in this blog here.
30 Nov 2023
Discover how automation can change customer experience for the better.
26 Nov 2023
Discover how the technology everyone is talking about will impact the future workplace.
03 Nov 2023
Discover how technology is changing contact centers for the better with these top trends.
17 Oct 2023
Discover why executives need to remember the bigger picture in their rush to embrace generative AI technology.
28 Sep 2023
Generative AI may be the talk of the tech world but it needs to come with a warning sign.
17 Sep 2023
Discover why more businesses are focusing on the customers they already know.
29 Aug 2023
Meet the diversity and inclusion challenge by tapping into 25-plus years of experience.
21 Jun 2023
Learn why more companies are turning to outsourcing to help navigate difficult times.
13 Jun 2023
From hyperautomation to low-code platforms and increased focus on security, learn about the latest developments shaping the world of automation.
12 Jun 2023
Discover why engaging with customers means little without the support of a quality retention strategy.
20 Apr 2023
Discover the importance of CX and what digital tools are changing the status quo in the banking and finance industry.
11 Apr 2023
The must-know CX metrics to help you ‘be where your customers are’ and guide the next phase of your CX strategy.
02 Mar 2023
Customer-centric companies are successful companies, which is why so many will be tapping into this year’s top tips for nurturing happier consumers.
27 Jan 2023
Tough economic times are a great time to consider outsourcing - but which destination would work best for your business?
22 Dec 2022
Discover how much it costs to outsource and what your business can expect.
28 Oct 2022
Outsourcing is a great way to save money but it is not a case of one size fits all. Learn the savings on offer and hidden costs to watch out for.
19 Sep 2022
The strategies contact center recruitment channels can use to attract and retain quality talent and how to correctly compensate these employees.
15 Jul 2022
An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.
24 Nov 2021
Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...
08 Sep 2021
Delivering a positive customer experience is a key goal for all businesses, and today, it has become an industry of its own. Find out more in this blog.