Managed & Outsourced Services

TECHNOLOGY & TRANSFORMATION SERVICES

What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

Continue reading
CASE STUDY

Health insurance provider achieves message deflection capabilities

Champion-challenger channel shift model
P_Health insurance provider facilitates a champion-challenger model for message deflection_cover

A large private health insurer wanted a channel shift strategy that improved messaging performance across their contact center.

P_Health insurance provider facilitates a champion-challenger model for message deflection_inside

Download this case study to learn:

In this case study learn how scaling up existing teams to support messaging achieved:

  • A net promoter score (NPS) of 61
  • A customer satisfaction score (CSAT) of >80%
  • A 94.13% quality average score.

Download now for these insights and more.

Connect with us

© Copyright 2023 Probe CX | All Rights Reserved
Privacy Policy | Financial Hardship Policy | Whistleblower Policy | Complaints Procedure | Supplier Code of Conduct