Saurabh Nagpal

Principal ConsultantSaurabh Nagpal is a Principal Consultant at Innovior, part of the Probe Group. With a background in leadership roles across telecommunications and health sectors, he has over a decade of experience in innovation, digital strategy and transformation and customer experience. Saurabh's philosophy is to stay ahead of the ever-changing digital landscape while placing a strong emphasis on delivering exceptional customer satisfaction. His talent for assembling high-performing teams has consistently contributed significant value to various business settings.

The future of AI driven conversations

How will conversational AI will reshape service delivery from every angle?

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