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CASE STUDY

Telecommunications automation achieves a 200+ FTE reduction in contact center teams

30% reduction in back office volumes.

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Experiencing an excessive amount of manual handling errors due to contact center and legacy system inefficiencies?

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Download this case study to learn:

In this case study discover how intelligent automation achieved:

  • Labor cost savings equivalent to over 200 full-time contact center employees
  • A $3.5 million cost-out benefit
  • A 30% reduction in back office volumes
  • A reduction in the risk of ombudsman complaints.


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