Major electronics manufacturer reduces contact center operations costs by 25%

Average call handling times reduced by 17%.

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Are your contact center's call agents dealing with inefficiencies leading to increased average handling times (AHT)? Outdated interactive voice response (IVR) options leading to misrouted customer calls?

P_US_Major electronics manufacturer reduces contact centre operations costs by 25%_AUG2023_inside

Download this case study to learn:

In this case study discover how an easy-to-implement and low-cost IVR solution:

  • Reduced call volumes related to spare parts queries and internal agent re-routing by 25%
  • Decreased AHT by 17% through automated information capture features
  • Reduced overall contact center operation costs by 25%.

Download now for these insights and more.