Probe CX is a tech-powered, global customer experience organization that amplifies human capabilities with technological excellence.
We help our clients become modern digital organizations by combining the latest technology with people, process and data.
Meet the team with unmatched experience committed to helping organizations create environments for digitally-enabled CX to thrive.
Industry-recognized certifications to protect what matters most to our clients and their customers.
Over 19,000 team members delivering exceptional customer experiences across five countries.
The top nine reasons to get more closely acquainted with Probe CX.
TECHNOLOGY & TRANSFORMATION SERVICES
Is your customer service team struggling to answer an overwhelming amount of customer email queries? Across multiple shared mailboxes? It's time to automate.
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Experiencing a rise in customer complaints and churn? Are customer support channels unable to satisfy customer demands?
In this case study discover how a customer remediation model:
Download now for these insights and more.
A leading online trade tools retailer.
The client encountered staff resourcing challenges when their business started to experience unplanned exponential growth. Their current workforce across marketing, customer support, logistics and analytics needed additional support to meet the increased work volumes. However, hiring locally was proving to be too costly. They wanted to consider hiring support roles offshore in the Philippines that would focus on:
MicroSourcing, a Probe CX company, was approached as an offshore partner in the Philippines. The client started by hiring a small offshore graphic design team to support their marketing efforts. The success of this pilot team led to a ramp-up in additional offshore support to match the client’s growth. The client has since scaled to several full-time teams in the Philippines supporting digital marketing, customer service, logistics, content management, data analysis and graphic design.
In just two years after their pilot offshore team was deployed with MicroSourcing, the client saw a:
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