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Increase contact center capacity by 463% with AI
Increase contact center capacity by 463% with AI
Electricity and gas provider implemented AI-powered IVR systems and a flexible staffing model to meet increased caller surge demands.
Continue readingAnurag Chaturvedi
Top 6 future trends in contact centers
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Discover how technology is changing contact centers for the better with these top trends.
Why outsourcing should be part of any crisis management strategy
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Learn why more companies are turning to outsourcing to help navigate difficult times.
Why you should invest in both customer engagement and retention
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Discover why engaging with customers means little without the support of a quality retention strategy.
Customer-centric trends shaping 2023
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Customer-centric companies are successful companies, which is why so many will be tapping into this year’s top tips for nurturing happier consumers.
Outsourcing, Offshoring and Onshoring. What’s the difference?
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Tough economic times are a great time to consider outsourcing - but which destination would work best for your business?
The costs of outsourcing
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Discover how much it costs to outsource and what your business can expect.
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