Client success story
A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.
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A financial technology organisation implemented a digital-first service model to achieve 75% CSAT scores.
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The key challenges set to face New Zealand businesses in 2025.
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Want to reduce staff workload and improve customer service by shifting simpler calls to cost-effective channels while still offering unique services?
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Have an event that requires the ramp-up of customer service, risk management and staffing support?
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A leading health and wellness group wanted to understand the driver behind the high volume of calls they received to improve their customer experiences.
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