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About Us
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
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Awards and Accreditations
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
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Compliance
Industry-recognised certifications to protect what matters most to our clients and their customers.
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Locations
Over 9,000 team members delivering exceptional customer experiences across five countries.
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Vision and Culture
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
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Reasons to choose Probe CX
The top nine reasons to get more closely acquainted with Probe CX.
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Executive Team
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Customer Experience Management (CXM)
Data, Analytics & Artificial Intelligence
Consulting & Transformation
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Blog
Discover the latest insights, information and trends in blogs created by customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
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News
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
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Resources
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
What's new
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Back office and claims processing
Even if parts of your business aren't customer facing, they should still enhance the customer experience.
You know that your back office functions are working at their best when your customers aren’t even aware of them.
Back office systems like managing claims and administration are often the heartbeat of a business, especially if you are in fields like insurance or finance. They support and feed the more customer-facing parts, so one simply can’t do without the other.
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre ...
Convenience: a CX non-negotiable
The relentless pace of technology evolution is often referred to as the primary driver of market disruption, but a more immediate force is at ...
From insight to impact: Creating value with people-first AI
The AI revolution is no longer a distant promise; it's a present-day imperative. When applied strategically, AI can improve both productivity ...