- Workforce optimisation tools like forecasting, scheduling and real-time adherence tracking to ensure your team operates at peak efficiency.
- The ability to rapidly iterate processes, flows and automation through intuitive configuration instead of complex coding and development cycles.
- Seamless integration with your current systems and applications via open APIs and out-of-the-box connectors.
- A cloud-native, secure architecture that scales elastically while meeting compliance standards like ISO 27001 and IRAP.
Today’s customers expect seamless service across every channel - voice, messaging, email, social media and more. If your contact centre technology can’t keep up, you risk frustrating customers and missing opportunities. Probe CX’s cloud contact centre solution, powered by the Genesys Cloud platform, provides a modern approach to omnichannel customer experience orchestration.
Client success story
Energy retailer saves $5.1 million with CX optimisation
A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.
.jpg?width=2480&height=3507&name=PCX_Cover_Energy%20retailer%20saves%20$5-1.1%20million%20through%20credit%20management%20and%20knowledge%20system%20optimisation%20(1).jpg "Energy retailer saves $5.1 million with CX optimisation")
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