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  • Why Probe CX
  • Services
  • Industries
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  • About Us

    Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.

  • Awards and Accreditations

    As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.

  • Compliance

    Industry-recognised certifications to protect what matters most to our clients and their customers.

  • Locations

    Over 9,000 team members delivering exceptional customer experiences across five countries.

  • Vision and Culture

    We help our clients become modern digital organisations by combining the latest technology with people, process and data.

  • Reasons to choose Probe CX

    The top nine reasons to get more closely acquainted with Probe CX.

  • Executive Team

    Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.

Customer Experience Management (CXM)
  • Customer Service
  • Revenue Generation
  • Loyalty & Retention
  • Technical Helpdesk & Support
  • Social Media Management
  • Live & Asynchronous Messaging
  • Chatbots & Voicebots
  • Rapid Response & Crisis Management
Data, Analytics & Artificial Intelligence
  • Agentic & Generative AI
  • AI & Machine Learning
  • Intelligent Automation incl RPA
  • Intelligent Document Processing
  • NLP & Biometrics
  • Real Time Speech Analytics
  • Advanced Analytics & Decisioning
  • Business Intelligence & Data Visualisation
  • AI Curation Services
Consulting & Transformation
  • CX Strategy, Design & Optimisation
  • Lean Process Improvement
  • Customer Journey Improvement
  • Customer Intent
  • Knowledge Management, Curation & Optimisation
  • Workforce Planning & Optimisation
  • Genesys Cloud
  • CRM & Salesforce
Enterprise Services
  • Collections & Debt Management
  • Field Services
  • Hardship Processes
  • Back Office & Claims Processing
  • Finance & Administration
  • SEO & SEM
  • IT Service Management
  • Contact Centre as a Service
  • Content Moderation
  • Customer Service
  • Revenue Generation
  • Loyalty & Retention
  • Technical Helpdesk & Support
  • Social Media Management
  • Live & Asynchronous Messaging
  • Chatbots & Voicebots
  • Rapid Response & Crisis Management
  • Agentic & Generative AI
  • AI & Machine Learning
  • Intelligent Automation incl RPA
  • Intelligent Document Processing
  • NLP & Biometrics
  • Real Time Speech Analytics
  • Advanced Analytics & Decisioning
  • Business Intelligence & Data Visualisation
  • AI Curation Services
  • CX Strategy, Design & Optimisation
  • Lean Process Improvement
  • Customer Journey Improvement
  • Customer Intent
  • Knowledge Management, Curation & Optimisation
  • Workforce Planning & Optimisation
  • Genesys Cloud
  • CRM & Salesforce
  • Collections & Debt Management
  • Field Services
  • Hardship Processes
  • Back Office & Claims Processing
  • Finance & Administration
  • SEO & SEM
  • IT Service Management
  • Contact Centre as a Service
  • Content Moderation
  • BFSI
  • Government
  • Healthcare
  • Mining
  • Retail & eCommerce
  • Telecommunications
  • Transportation & Logistics
  • Travel
  • Utilities
  • Blog

    Discover the latest insights, information and trends in blogs created by customer experience experts.

    Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.

  • News

    Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.

  • Resources

    Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..

What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

Contact us
Contact us

Probe CX New Zealand

We elevate the human experience at every interaction.

New Zealand | Probe CX

The Probe CX promise

At Probe CX, we modernise the way you do business.

With a dedicated team of 9,000-plus staff across four countries, we combine the latest technology with people, process and data to provide organisations with complete end-to-end services for customer operations.

Who we are
New Zealand | Probe CX
Our services

Probe CX helps unlock trapped value

From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes.

Managed & Outsourced Services

  • Contact Centre Operations
    • Customer Service
    • Revenue Generation
    • Loyalty & Retention
    • Recovery & Hardship
    • Contact Centre as a Service
    • Technical Helpdesk & Support
  • Digital Operations
    • Social Media Management
    • Messaging
    • Curation Services
    • SEO & SEM

Technology & Transformation Services

  • CX & Operations Strategy
    • CX Strategy & Design
    • Customer Intent
    • Customer Journey Improvement
    • Lean Process Improvement
  • CRM & Automation
    • CRM & Salesforce
    • Intelligent Automation incl RPA
    • Chatbots
    • Intelligent Document Processing
  • Technology Services
    • Genesys Cloud
    • Service Management
    • Knowledge Management
    • Workforce Planning & Optimisation
  • Data & AI
    • AI & Machine Learning
    • Generative AI
    • Advanced Analytics & Decisioning
    • Business Intelligence & Data Visualisation
    • NLP & Biometrics
    • Real Time Speech Analytics

Who we work with

Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive.

Industries we serve
New Zealand | Probe CX
Daniel Pickering

Daniel Pickering

Director, Business Growth (NZ)

As Director of Business Growth New Zealand, Daniel leads our innovative growth strategies in the market. With over 15 years of BPO business development and commercial sales experience locally and internationally, Daniel's background gives him a deep understanding of client needs, driving exceptional client growth and retention.

Mobile: +64212732669

Email: daniel.pickering@probegroup.co.nz

Daniel Pickering
Director, Business Growth (NZ)

Daniel Pickering

As Director of Business Growth New Zealand, Daniel leads our innovative growth strategies in the market. With over 15 years of BPO business development and commercial sales experience locally and internationally, Daniel's background gives him a deep understanding of client needs, driving exceptional client growth and retention.

Mobile: +64212732669

Email: daniel.pickering@probegroup.co.nz

9,000+ team members
9,000+ team members
Who are here to help
40+ years experience
40+ years experience
Helping our clients achieve success
4 strategic locations
4 strategic locations
Australia, New Zealand, the Philippines and India
Recognised for excellence
Recognised for excellence
From leading research firms and institutions
One goal
One goal
To deliver digitally-enabled CX
A Probe CX vision

Our goal

A Probe CX vision

We aim to become the digitally enabled customer experience brand of choice. From workforce management and people and culture to intelligent automation and outsourced services, our focus is on creating environments for CX to thrive.

Why Probe CX

Business trends set to face NZ businesses

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Let's work together to create digitally-enabled CX

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