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About Us
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
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Awards and Accreditations
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
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Compliance
Industry-recognised certifications to protect what matters most to our clients and their customers.
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Locations
Over 9,000 team members delivering exceptional customer experiences across five countries.
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Vision and Culture
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
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Reasons to choose Probe CX
The top nine reasons to get more closely acquainted with Probe CX.
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Executive Team
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Customer Experience Management (CXM)
Data, Analytics & Artificial Intelligence
Consulting & Transformation
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Blog
Discover the latest insights, information and trends in blogs created by customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
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News
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
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Resources
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
What's new
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Real time speech analytics
Don't just listen to your customers, understand their true sentiments with powerful speech analysis.
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Analyse conversations to uncover powerful customer insights.
We harness cutting-edge technology to deploy state-of-the-art speech analytics software. Our solutions empower you to gain real-time insights and take proactive measures to enhance customer experiences. It's not just about listening to your customers – it's about comprehending their sentiments and intentions through our innovative data-driven and artificial intelligence-driven technology.
Client success story
Energy retailer saves $5.1 million with CX optimisation
A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.
.jpg?width=2480&height=3507&name=PCX_Cover_Energy%20retailer%20saves%20$5-1.1%20million%20through%20credit%20management%20and%20knowledge%20system%20optimisation%20(1).jpg "Energy retailer saves $5.1 million with CX optimisation")
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre ...
Convenience: a CX non-negotiable
The relentless pace of technology evolution is often referred to as the primary driver of market disruption, but a more immediate force is at ...
From insight to impact: Creating value with people-first AI
The AI revolution is no longer a distant promise; it's a present-day imperative. When applied strategically, AI can improve both productivity ...