Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
Industry-recognised certifications to protect what matters most to our clients and their customers.
Over 9,000 team members delivering exceptional customer experiences across five countries.
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
The top nine reasons to get more closely acquainted with Probe CX.
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Discover the latest insights, information and trends in blogs created by customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Discover the future of customer engagement by going beyond traditional interactive voice response systems.
Imagine a powerful system that understands, anticipates and addresses customer queries swiftly and effortlessly and guides them through the support journey with minimal reliance on human agents. Our cutting-edge biometric verification technology revolutionises the customer experience, eliminating the need for extensive security questioning and streamlining interactions for shorter wait times.
In the world of customer engagement, where seamless interactions and precision matter most, our natural language processing (NLP) and biometrics solutions set the stage for unparalleled performance. Experience the transformation as we leverage the power of data-driven decision-making and cutting-edge AI technologies to create smoother, faster and more secure connections between your organisation and your valued customers.
A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre ...
Convenience: a CX non-negotiable
The relentless pace of technology evolution is often referred to as the primary driver of market disruption, but a more immediate force is at ...
From insight to impact: Creating value with people-first AI
The AI revolution is no longer a distant promise; it's a present-day imperative. When applied strategically, AI can improve both productivity ...