PROBE CX IS DIFFERENT.
But not simply for the sake of being different. We just know today’s businesses are seeking alternatives to outdated, traditional solutions.
DIFFERENT SOLUTIONS:
Full service, managed service, our place or your place.
DIFFERENT PRODUCTS:
Credit and collections, customer experience (CX), staff augmentation, knowledge management.
DIFFERENT CAPABILITY:
CX design consulting, operational delivery excellence, NLSR, automation and bots.
DIFFERENT SEGMENTS:
Government, corporate, medium enterprise, small business.
DIFFERENT TERRITORY:
Australia, New Zealand, Canada and UK.
PROBE CX HAS PROVEN AND COMPREHENSIVE CAPABILITIES.
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
LEAD GENERATION
INBOUND AND
OUTBOUND SALES
CUSTOMER SERVICE
RETENTION
COLLECTIONS AND
CREDIT MANAGEMENT
BACK OFFICE
PROCESS MANAGEMENT
Inbound and Outbound. B2B and B2C.
And we offer expert digital insights and solutions:
CONSULTING ON DIGITAL TRANSFORMATION
To help our clients navigate the shift to digital.
DIGITAL READY OPERATING MODEL AND PROCESSES
Eliminating silos and friction points.
INTELLIGENT AUTOMATION TO DO MORE WITH LESS
Intelligent automation that just works.
INTELLIGENT OPERATIONS WITH ANALYTICS AND AI AT THE CORE
We design and deliver intelligent operations that sense, act and learn through the use of smart processes and technology.
PROBE CX IS UNITED.
There is no Probe CX Manila or Probe CX Sydney or Probe CX Melbourne or Probe CX Auckland – there is only Probe CX.
Who are here to help
Australia, New Zealand, the
Philippines and India
Helping our clients evolve
From leading research firms and institutions
To deliver digitally-enabled CX
AUSTRALIA
5,200+
PHILIPPINES
13,700+
INDIA
30+
NEW ZEALAND
170+
We make it simple.
Probe CX services and solutions are packaged to make discovering powerful tools that make revolutionising customer experiences very simple.
CONVERSTIONS
Solutions to sell, serve, solve and recover.
SHARED SERVICES
Accounting, technology and HR support services.
PROCESSING
Solutions to facilitate business transactions.
KNOWLEDGE SERVICES
Specialist skills that add extreme value.
DIGITAL
Turbocharging solutions by integrating digitisation and automation.